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1 relationship management
Mktgthe process of fostering good relations with customers to build loyalty and increase sales -
2 Relationship Management Methodology
Religion: RMMУниверсальный русско-английский словарь > Relationship Management Methodology
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3 customer relationship management
Mktgthe cultivation of meaningful relationships with actual or potential purchasers of goods or services. Customer relationship management aims to increase an organization’s sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing.CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A Web site therefore has to work hard to develop the relationship with customers and demonstrate that their business is valued. A CRM system generally includes some or all of the following components: customer information systems, personalization systems, content management systems, call center automation, data warehousing, data mining, sales force automation, and campaign management systems. All these elements combine to provide the essentials of CRM: understanding customer needs; anticipating their information requirements; answering their questions promptly and comprehensively; delivering exactly what they order; making deliveries on time; and suggesting new products that they will be genuinely interested in.Abbr. CRMThe ultimate business dictionary > customer relationship management
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4 Client Relationship Management
Business: CRMУниверсальный русско-английский словарь > Client Relationship Management
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5 Competitor Relationship Management
Business: CRMУниверсальный русско-английский словарь > Competitor Relationship Management
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6 Constituent Relationship Management
Business: CRMУниверсальный русско-английский словарь > Constituent Relationship Management
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7 Contact Relationship Management
Business: CRMУниверсальный русско-английский словарь > Contact Relationship Management
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8 Customer Relationship Management
Information technology: CRMУниверсальный русско-английский словарь > Customer Relationship Management
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9 Customer Relationship Management Benchmarking Association
Business: CRMBAУниверсальный русско-английский словарь > Customer Relationship Management Benchmarking Association
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10 Device Relationship Management
Network technologies: DRMУниверсальный русско-английский словарь > Device Relationship Management
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11 Electronic Customer Relationship Management
Универсальный русско-английский словарь > Electronic Customer Relationship Management
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12 Electronic Relationship Management
Business: ERMУниверсальный русско-английский словарь > Electronic Relationship Management
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13 Employee Relationship Management
Business: ERMУниверсальный русско-английский словарь > Employee Relationship Management
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14 Enterprise Relationship Management
Software: ERMУниверсальный русско-английский словарь > Enterprise Relationship Management
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15 Generic Relationship Management
Databases: GRMУниверсальный русско-английский словарь > Generic Relationship Management
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16 Integrated Customer Relationship Management
Business: ICRMУниверсальный русско-английский словарь > Integrated Customer Relationship Management
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17 Partner Relationship Management
Business: PRMУниверсальный русско-английский словарь > Partner Relationship Management
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18 Security Relationship Management
Security: SRMУниверсальный русско-английский словарь > Security Relationship Management
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19 Shareholder Relationship Management
Stock Exchange: SRMУниверсальный русско-английский словарь > Shareholder Relationship Management
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20 Supplier Relationship Management
American: SRMУниверсальный русско-английский словарь > Supplier Relationship Management
См. также в других словарях:
relationship management — UK US noun [U] ► MARKETING, COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT(Cf. ↑customer relationship management): »Relationship management is strongly linked to the quality of a salesperson s selling activities … Financial and business terms
Relationship Management — ⇡ Relationship Marketing, Kundenbindungsmanagement. Literatursuche zu Relationship Management auf www.gabler.de … Lexikon der Economics
Relationship Management — A strategy employed by an organization in which a continuous level of engagement is maintained between the organization and its audience. Relationship management can be between a business and its customers (customer relationship management) and… … Investment dictionary
Relationship Management — Der Begriff Beziehungsmanagement oder englisch Relationship Management ist ein Oberbegriff für die allgemeine Verwaltung von Kontakten. Die wohl geläufigste Form ist das Customer Relationship Management. Jedoch ist der Beziehungs Kontext auf alle … Deutsch Wikipedia
Relationship Management Application (RMA) — is a service provided by SWIFT to manage the business relationships between financial institutions cite web | url=http://www.swift.com/index.cfm?item id=57203 | title=RMA – Taking relationship management to a new level | publisher= S.W.I.F.T.… … Wikipedia
Relationship Management Automation — Next Generation CRM Relationship Management Automation (RMA) ist eine junge Disziplin des Customer Relationship Management (CRM). Sie bezeichnet die automatisierte Durchführung von kundenindividuellen Kommunikationsprozessen über mehrere… … Deutsch Wikipedia
relationship management — /rɪ leɪʃ(ə)nʃɪp ˌm nɪdʒmənt/ noun the management of customers so as to build long term relationships with them … Marketing dictionary in english
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Outsourcing relationship management — (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational… … Wikipedia
Complementor Relationship Management — Complementor Relationship Management, kurz CoRM (dt. Komplementorenbeziehungsmanagement) bezeichnet das Management der Geschäftsbeziehung zu Komplementoren. Unter dem Management von Geschäftsbeziehungen (Relationship Management) werden allgemein… … Deutsch Wikipedia
Enterprise relationship management — Articleissues advert = October 2007 refimprove = October 2007 cleanup=October 2007 context=October 2007 expert=Business and EconomicsEnterprise relationship management or ERM is a business method in relationship management beyond customer… … Wikipedia
